Shipping Policy
Shipping Information:
At Zentilah™, we prioritize delivering your orders swiftly and efficiently.
Shipping Times:
- UK Shipping: Expect delivery within 7-12 business days, accompanied by a reliable tracking system for real-time updates.
- USA Shipping: Anticipate your items in 7-12 business days, with a reliable tracking system for regular updates.
- Canada Shipping: Delivery typically within 7-12 business days, with a reliable tracking system.
- International Shipping: Delivery usually takes 7 to 25 business days, with tracking availability varying by location.
Free Shipping Option:
- If you choose the free shipping option, please note that the delivery time may be extended by an additional 4 days.
Occasional Delays:
- Despite our commitment to timely delivery, occasional delays may occur due to factors beyond our control. If there are no tracking updates for more than 30-60 business days, a prompt replacement will be dispatched.
High-Demand Periods:
- During peak periods such as holidays or promotions, shipping times may vary. Your patience is appreciated during these times.
Order Processing vs. Shipping:
- Processing Time: Orders typically take 2-3 business days for verification, packing, and dispatch preparation before shipping.
- Shipping Time: This is the period after processing when your order is in transit to you.
- During peak periods, processing times may be extended, but we strive to expedite the process for your convenience.
Order Cancellation Policy:
- Orders can be canceled only if they haven't been processed.
- To cancel an order, email us at info@zentilah.com immediately.
- Once an order is processed, cancellation is not possible, but our customer support team is available to assist with any concerns.
Customer Satisfaction: Your satisfaction is our top priority, and we appreciate your choice to shop with Zentilah™. If you have any further inquiries or concerns, feel free to reach out to our customer support team.